Spa Policies

Please notify our staff before reserving your treatments if you have high blood pressure, special physical concerns, diabetes, or are pregnant. If you don’t let us know about a special condition before your arrival and we are unable to make necessary accommodations, we may not be able to complete your booked appointment.
All spa guests will be emailed a brief questionnaire along with their appointment confirmation, designed with your wellbeing in mind. If we didn’t receive an online form from you, we have short paper forms you can fill out upon check-in.

AGE REQUIREMENT
Spa guests must be 18 years of age or older to receive treatments without the approval or accompaniment of an adult

REFUNDS
All service sales and gift card sales are final.
Retail items can only be refunded if unused, in their original packaging, and presented with a receipt.
Refunds will be issued in Store credit only.

PRICES
We are constantly expanding our services to bring you the latest and greatest. Although we make every effort to keep our website and spa menu updated, please note that prices and services are subject to change at any time.

OTHER POLICIES
No pets are allowed in our facility except service animals. Service animals must be on a leash or in a carrier.
Children are welcome in our facility but must be accompanied by an adult at all times. Children may not be allowed in the treatment room depending on the type of service. For example: Children are not allowed in our esthetican rooms where hot wax and medical devices are present. Please ask ahead of your appointment if you plan on bringing your child into the treatment room.

We generally require a reservation for all appointments. The best way to ensure a smooth booking experience is to give us a call at (575)257-4325. You can also book some appointments online. Please inform us when booking if you are pregnant or need any special accommodation.
Please arrive a minimum of 5 minutes in advance of scheduled treatments or 10 minutes if you have not filled out an intake form online.
As a courtesy, we attempt to confirm all appointments. You are invited to telephone, as well, prior to your appointment to confirm exact times, services, and ask any questions you may have.\

We have a 24-hour cancellation policy. You will be charged 50% of your appointment cost for cancellations made within less than 24 hours of your scheduled appointment.
100% of your treatment cost will be charged for no-show.
48 hour notice for group and package bookings is required for all package cancellations. We reserve the right to charge 50% of the cost of the service should this policy be disregarded.
If for any reason Blue Lotus needs to reschedule or cancel an appointment, as much advance notice as possible will be given.

We understand that sometimes being late is unavoidable. However, depending on circumstances, we may be forced to shorten or reschedule your service if you are late.
If the fault is ours and our staff is running behind, we will do our best to ensure you receive your full treatment time.

As a reminder for new or existing clients, Credit cards are required on file at time of booking. This is to ensure that technicians are paid for service due to cancellations or no shows.
We will call before the charge, and if there is no answer, we will leave a voicemail. We will also send an email if there is an email on file. With no response our system will automatically charge the card on file at closing.
If there is no card on file, we will send an invoice to the address in the client account and with no response in a month the bill will be sent to collections.